Singapore jobs vaccines in all nations apply and any qualification applies now occupation opportunities now and MongoDB is at the top of its interruption. The MongoDB people group is changing businesses and enabling designers to construct astounding applications that individuals utilize each day. We are the main present-day information stage and the principal data set supplier to IPO in more than 20 years. Join our group and be at the cutting edge of development and innovativeness.

 

Adjusting the quickest developing information base environment presents new difficulties consistently. MongoDB is looking for an Escalation Manager for the Technical Services association to assume a basic job and work inside with our Engineering, Services, Sales, and Product Management groups, just as remotely with clients and accomplices. You’ll organize and drive the goal of basic specialized issues.

What you’ll do

In this job, you will assemble positive associations with our key customers and work to lessen the effect of heightened uphold cases. You’ll rapidly evaluate issues presented, effectively catch the suitable assets that will drive the issue to goal, and guarantee the client’s voice is heard all through the cycle.

Achievement Criteria

3 months

Complete our recently recruited employee specialized preparing program; have the option to talk certainly about our absolute arrangement of items

Comprehend our worldwide follow-the-sun cycles and acceleration measures

Exhibit the capacity to deal with complex client concerns and crisis circumstances

Execute compelling bi-directional correspondence between the heightening supervisory crew and the APAC supervisory group

a half-year

Handle exceptionally heightened client challenges autonomously

Constructed connections inside the TS association to additional location client accelerations

Begun creating future item mindfulness and setting following issues being raised in the field

a year

Effectively took care of at any rate ten long-running accelerations and got positive criticism on them, recorded heightening methods

Built-up a rundown of Subject-Matter-Experts (SMEs) to participate in accelerations identified with explicit item regions

Associated with building up a preparation plan for fresh recruits into the Escalation Manager job

After every heightening, you will possess a posthumous” survey of the acceleration to record what we realized and to make continuous recommendations for improving our connected cycles, archives, and instruments

– Setup and oversee MS AD and trade worker 2010,2013 and 2016 APPLY

– Support R&D on PC establishment (Virtual Box with windows framework and Linux framework)

– Troubleshooting all various types of AD and Exchange worker issues and give an answer

– Quick arrangement and design the firewall, switch, and change to develop a testing climate with cost thought

– Work with outside client on the framework establishment and offer the help

– Documentation all arrangement steps and set up the preparation material

– Plan and Manage IT venture with timetable, cost, and expectations